Going back to basics helps to stabilise often chaotic lives and to establish a foundation on which to build a recovery.

Here are some of the ways that ESRA Connectors help make a difference.

IT Support:

• Maintain the computers at ESRA and help clients to use them to keep on top of their life admin. This could involve setting up an email account, uploading a CV or fixing a tablet.
• Provide clients with smart devices and teach them how to use it to do the things that they need to do. This could be joining a Zoom support group or accessing important information. Provide assistance and support afterwards.

Housing Support:

• ESRA Connectors help clients with housing by setting up accounts on the Rightmove website. This gives them access to the council housing register and once the application is validated they can then bid on properties and hopefully move them up the list.

Money Management:

• Help clients budget and to be responsible about meeting financial obligations.
• Assist with debt management by negotiating on the client’s behalf for a manageable repayment plan.
• Apply for grants made available by utility companies and organisations like Age Concern.

Medical support:

• Accompany clients to appointments with GPs and other medical professionals.
• Offer practical support during hospitalisation such as dropping off essentials such as food, clothing and phone chargers.
• Book appointments for clients who want the vaccination and help them to get there.

DWP Support:

• Prepare clients for PIP assessments and appeals. Accompany them if necessary. Help sort issues relating to benefits.

Befriending and listening:

• Help run support groups as well as chat with clients in the cafes, see how they are and signpost them to others services.