ESRA Connectors are trained volunteers who work within clear professional boundaries and are well supported by the management team. They provide practical help to clients in ways that have a real impact on their well-being.

Returning to the basics helps to stabilise lives that may be chaotic and creates a solid foundation for recovery.

Here are some of the ways ESRA Connectors offer support:

IT Support:

• Assist clients with tasks such as setting up email accounts, uploading CVs, or fixing tablets. Show clients how to use IT for essential tasks, like joining online support groups or accessing important information, offering follow-up help as needed.

Housing Support:

• Help clients create accounts on platforms like Rightmove and register for council housing.
• Assist with completing applications and navigating the bidding process to improve their housing prospects.

Money Management:

• Support clients with budgeting and managing financial commitments.
• Negotiate debt repayment plans on their behalf.
• Apply for grants from utility companies or charities.

DWP Support:

• Prepare clients for PIP assessments and appeals, attending appointments if necessary.
• Help resolve issues with benefits.

Befriending and Listening:

• Help facilitate support groups, chat with clients, and check in on their well-being.
• Direct clients to other helpful services where appropriate.

Medical Support:

• Accompany clients to GP or hospital appointments.
• Provide practical help during hospital stays, such as delivering essentials like clothing, food, or phone chargers.
• Arrange vaccinations and assist clients in attending their appointments.